Frequently Asked Questions (FAQs)


Why us?

We’ve been pioneers in the domain of water treatment for the past two decades. Our core team of engineers have intensively studied relevant technologies thoroughly and implemented them in our products. We boast of positive testimonials from thousands of satisfied customers.


Why alkaline water?

Besides restoring your body acid-alkaline balance to healthy levels, alkaline water fights ageing, boosts immunity and helps prevent lifestyle diseases.

You can check our Why Alkaline page for more information.


Why stainless steel?

Plastic always leaves sediments gradually. Some of these are toxic chemicals that can cause hormonal imbalances in young children and even adults. Hence, it is always advised to use metal containers for water storage. We use 100% stainless steel body, storage and tap.

For more info you can check Why Stainless Steel page.


When should I be drinking Alkaline Water?

Daily Hydration

We recommend drinking throughout the day in order to remain adequately hydrated. Drinking upon rising in the morning is highly recommended! 


It is important to remain hydrated while exercising—before, during, and after. Alkaline antioxidant water is a great way to stay hydrated so you get the most out your workout. 

We dont recommend drinking alkaline water at least half an hour after a meal.

What is the pH of water?

pH stands for the power of hydrogen, which is a measure of hydrogen ion concentration. The pH scale ranges from 1-14 used to measure how acidic or alkaline a substance is. A pH of 7 is neutral. A pH less than 7 is acidic, and a pH greater than 7 is alkaline. 

What is ORP of water?

The Oxidation Reduction Potential (ORP) is a measurement of the presence of oxidizing agents in drinking water. A positive ORP indicates oxidation (aging/deterioration) potential whereas a negative ORP indicates antioxidant (anti-aging/beneficial) potential. Alken Water purifier gives a negative ORP in your water compared to regular water purifiers which give positive ORP.

What is micro-clustered water?

A water molecule is made of two hydrogens atoms and one oxygen atom to make up the commonly known H2O 'water' molecule. Not so commonly known is that water comes in clusters of molecules, typically up to 13 molecules in tap water. The Alkabeads in the purifier reduce the cluster count to allow for greater permeability within the cells to allow them quickly hydrate and replenish.

How much is annual maintenance charge of the Water purifier?


We have two AMC packages. Comprehensive AMC costs Rs. 3500 which includes all basic filters, alklaine module, uf membrane,membrane protector, ro membrane. IF there is any defect in electrical components it will also be replaced free of charge.


Basic AMC costs Rs. 2000 which includes basic filters, alkaline module, uf membrane and membrane protector. 



How will be the installation and further service done?



Installation is covered in product cost itself. No extra charge. The product will be installed the next day of delivery. Further service will be provided by the company. You have to call our toll free number 1800 123 9411.


How do I get one?

You can either buy it directly from this website, through amazon or flipkart or you can pay by cash during installation. Simply fill out the details below and our engineer will contact you shortly to schedule a time convenient to you.